Wednesday, 16 May 2012

Personalisation in Subject Lines


I recently tested 2 subject lines against each other to determine how much of an impact personalisation has on open rates. The personalisation fields I worked with were title and surname.

Subject 1: 
TITLE  SURNAME – Your 20% Holiday Discount

Subject 2:

Your 20% Holiday Discount

The result...
After 4 hours Subject 1 (with personalisation) achieved a 12% open rate which was 2% higher than Subject 2.


So personalisation does increase opens but I believe you will condition your customers not to open if you use it every week.